Dedicated Policy Documents
Select a policy document below to view detailed clauses, terms of service, data protection notices, and cancellation procedures.
Terms & Conditions
Complete service agreements and operational contracts governing our three divisions. Covers Campus Hub SaaS subscription terms and SLAs, bespoke software milestone warranties, electrical safety compliance, precision machining CAD tolerances (ISO 2768-m), intellectual property ownership, and liability caps.
Privacy Policy (PDPA 2010)
Official statutory notice under the Malaysian Personal Data Protection Act 2010. Details our adherence to the 7 General Principles, categorized client/tenant data collected, TLS 256-bit encryption safeguards, strict non-monetization guarantee, and Data Protection Officer channels.
Refund & Cancellation Policy
Fair, transparent refund terms covering Campus Hub SaaS 14-day defect window, uncommenced software milestone refunds, civil works 30-day free defect rectification guarantee in lieu of cash refunds, precision fabrication 7-day tolerance guarantee, and our 4-step formal claim settlement protocol (7–14 days).
Payment, Booking & Security Policy
Standards governing payment gateway processing via Curlec by Razorpay, FPX Online Banking, and Credit/Debit cards. Outlines Malaysian Ringgit (MYR) processing, PCI-DSS Level 1 data security, booking/mobilization deposit policies, and billing dispute procedures.